I've got my 1st guitar (B.C. Rich's replica.) from them about five years ago.
nothing changed since that time as i see.

careless paint & time delay (as they said - supply issue) - it's my case.
guitar sounded +/- 1USD invested into it.
recommend do not order anything from Shamray at all.

russian speaking music forums are full of blames for `shamray custom Chop` guitarz... so i think they lives for `border orders` only, using your lack of information.

gl